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Privacy Policy

Last updated: 2 November 2026

DaVinci Smiles respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact one of our clinics, book an appointment or receive dental care from us.

1. Information We Collect

We may collect personal information such as:

  • your name
  • phone number
  • email address
  • address
  • date of birth
  • appointment details
  • information you provide when contacting us or booking a consultation

Where relevant to your dental care, we may also collect health information such as:

  • medical and dental history
  • medications and allergies
  • treatment records
  • X-rays, scans and clinical photographs
  • treatment plans and clinical notes

2. How We Collect Information

We collect personal information directly from you, for example through patient forms, in person, by phone, email or online enquiry. Where necessary, we may also collect it from other healthcare providers or from a parent or guardian.

3. How We Use Your Information

We may use your personal information to:

  • respond to enquiries
  • arrange and manage appointments
  • provide dental treatment and ongoing care
  • maintain patient and clinical records
  • process payments and accounts
  • communicate with you about your treatment or appointments
  • manage and improve our services
  • meet legal, professional and regulatory obligations

We only use patient photos in our marketing with the patient’s written consent.

4. Sharing Personal Information

Where necessary, we may share information with:

  • dentists and authorised clinic staff
  • laboratories and other healthcare providers involved in your care
  • health funds or payment providers where authorised
  • technology and service providers that support our clinics
  • professional advisers
  • government or regulatory authorities where required by law

We do not sell your personal information.

Some of our technology providers may store or process information outside Australia. Where this happens, we take reasonable steps to protect your information.

5. Website Information

When you use our website, certain technical information may be collected automatically, such as your browser type, device information, pages visited and general website activity.

This information may be used to maintain, secure and improve the website and user experience.

Our website may use cookies and similar tools, such as analytics and advertising tags, to understand how the site is used and to show relevant advertising. You can turn off cookies in your browser settings. If you receive marketing messages from us, you can unsubscribe at any time.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records and is only accessible to authorised persons where reasonably necessary.

We keep patient records for as long as the law requires, then securely destroy or de-identify them.

7. Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may ask you to verify your identity before processing a request.

For patients under 18, a parent or guardian can give consent and ask to access their child’s records.

8. Privacy Complaints

If you have a concern about how your personal information has been handled, please contact the relevant DaVinci Smiles clinic so we can investigate and respond.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.

You can also contact the Health and Disability Services Complaints Office (HaDSCO) in Western Australia.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or information-handling practices.

The latest version will be published on the DaVinci Smiles website.

10. Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact the DaVinci Smiles clinic relevant to you.

Website: davincismiles.com.au

Joondalup – Joondalup City Dental

Phone: (08) 9404 9500
Sanori House, 1/126 Grand Blvd, Joondalup WA 6027

Bassendean – Absolute Smiles Bassendean

Phone: (08) 9279 7956
1 Old Perth Road, Bassendean WA 6054

Maddington – Clear Choice Dental Maddington

Phone: (08) 9452 8877
3/1909 Albany Highway, Maddington WA 6109

Yokine – Clear Choice Dental Yokine

Phone: (08) 9345 0455
17/162 Wanneroo Road, Yokine WA 6060